Refund Policy

Due to the customized nature of my items, I can process returns within 10 days of the shipment delivery date.  Please contact me as soon as possible if there's an issue with your delivered order.

 

If your item arrives damaged, you must take photographic evidence and email me within 72 hours of delivery to be eligible for a replacement.

 

You can always contact me for any return questions at glenwoodusa@gmail.com.

 

Order Cancellations

 

If you do need to cancel your order, please reach out to me at glenwoodusa@gmail.com.

 

Damages and issues

 

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

We cannot be held responsible for items that are lost or stolen during shipment. Please forward all shipping related questions to the shipping carrier.